Frequently Asked Questions
Thank you for visiting TraveledWalls.com. Many of your questions may be answered below. If you cannot find what you are looking for, please contact us.
What do you mean by 'Limited Edition'?
Traveled Walls (including the photographer) will produce a maximum of 200 large prints of each image worldwide (in all formats equal to and exceeding the dimensions 8" x 12"). This means that your artwork is guaranteed to be original and 1 of only 200. For example, if we sell 100 canvas sets of an image in the USA, 50 prints in Korea, and 50 prints of it in the UK then that image will no longer be sold anywhere, ever. Your certificate of authenticity will evidence your copy number.
What is included with each product?
The prices that you see are exactly what you will pay at checkout for each product (including all taxes and shipping to mainland USA, excluding Alaska). All prints come with a certificate of authenticity.
Print only: Premium Endura Lustre paper print for enhanced detail and realistic color with special protective coating.
Canvas Print: Detailed prints on the subtle texture of premium stretched canvas over a 1.5" deep wooden frame. The two options are: image stretched over the edges or plain white edges. Ready to hang.
Special Canvas Set: Detailed prints on the subtle texture of premium stretched canvas over a 1.5" deep wooden frame in a set of three or five canvas products forming an image or multiple images as shown in the shop. The two options are: image stretched over the edges or plain white edges. Ready to hang.
Framed Print: Professionally matted print in a handmade, solid (not MDF) wooden frame of your choice with clear acrylic glass. Matting is white and between 2" to 3" wide depending on print size. All hanging materials are supplied.
Are all prints exactly like the image displayed in the individual product page?
While the image itself will be exactly the same, certain images may be cropped slightly differently. This is because some print styles, such as framed prints, require negligible overlapping of the matting on the print. No changes will affect the quality or aesthetics of the final image, which we guarantee will be stunning.
How do I order?
Click on any image from the 'Shop' and simply select the size (S, M, L, XL or XXL) and style (Print only, Canvas Print, etc.). When ready, click 'Add to Cart'. Pay with credit or debit card via secure Stripe. Simple. Secure. Beautiful.
Do you ship internationally?
Traveled Walls currently only delivers to the USA mainland (excluding Alaska), and through www.traveledwalls.co.uk to mainland UK (including Northern Ireland). Our prices include all shipping fees for secure courier delivery of all artwork. We aim to deliver your art between 5-10 working days plus the one day cooling-off period.
Is your site secure?
TraveledWalls.com is a fully secure site with an active SSL certificate issued by Comodo. Your web browser indicates this secure site status with a padlock beside the site URL which is in the form 'https'. This means that our site is safe and can be trusted to accept personal details along with card payment details. We further employ security software to prevent any other security risks. All payments are processed securely by Stripe using encryption provided by the SSL certification.
What forms of payment do you accept?
We use the secure Stripe payment system, which allows you to use American Express, Mastercard, Visa, or Discover cards. This reliable system is used by millions of people worldwide and offers total consumer protection. At checkout, customers simply input their card details which are encrypted on our secure site and sent encrypted for payment processing at Stripe. No card information is stored by Traveled Walls, though our site is nevertheless secure. Your money is thoroughly protected.
When will my artwork arrive?
Your artwork should arrive within 10 working days, but please allow up to 12 business days (including our 24 hour change of mind period). All orders are fulfilled by reputable print and framers using secure couriers. We will email you the delivery tracking code once your order is ready to be dispatched. All artwork is carefully boxed using a reliable method to ensure it arrives as perfect as when it left the workshop. It is possible to provide additional delivery instructions in the 'Notes' section at checkout or you may contact us at any time before your item is dispatched. For UK delivery information please visit www.traveledwalls.co.uk.
Can I amend my order?
It is possible to amend your order within the first 24 hours. After this time, the process of printing begins, but you may contact us to amend delivery details before dispatch of your product(s).
We are positive that you will be 100% satisfied with our artwork. However, we use external manufacturers and couriers to fulfill all orders, so minor defects may occur. In the event that a product is damaged then we would ask that you contact us to arrange for an identical replacement to be sent and the damaged product to be collected at no further cost to you. Alternatively, we offer a 30-day money back guarantee from the time of ordering on all of our products should they be defective or aesthetically flawed. Your purchase is protected by our guarantee and through the Stripe payment site.
Where can I find the furniture displayed in your lookbook?
We sell only wall art but would like to give credit to Restoration Warehouse for use of their beautiful furniture showrooms in our lookbook and store catalog. We have no affiliation with Restoration Warehouse, nor do we receive any commission for promotion of their furniture.